Cosy Club

The reviews of Cosy Club primarily reflect a positive sentiment regarding the restaurant's handling of food allergies. Many diners praised the attentive staff, particularly highlighting individual servers like Tanya and Hannah for their awareness and careful consideration of dietary restrictions. Guests felt reassured by the staff's willingness to accommodate various allergies, such as gluten, dairy, and citrus, creating a welcoming environment for those with specific dietary needs.

Common themes in the positive reviews include exceptional service and a supportive atmosphere. Customers noted how staff members proactively engaged in conversations about their allergies, ensuring that meals were prepared safely. Several diners mentioned specific dietary requirements, including coeliac disease and food sensitivities, and expressed gratitude for the focused attention offered by the waitstaff.

However, not all experiences were favorable. One critical review starkly contrasts the positive sentiments expressed by others. The reviewer detailed a chaotic and unprofessional handling of their citrus allergy. They noted excessive interruptions, inadequate solutions regarding food preparation, and a lack of genuine concern for their health. This negative experience underscores a significant flaw in service, suggesting a disparity in how different guests are treated when it comes to managing allergies.

In conclusion, while the majority of reviews indicate that Cosy Club is a friendly and accommodating venue for diners with food allergies, the critical feedback serves as an important reminder of the need for consistent training and awareness among staff to ensure that all guests feel safe and valued, regardless of their dietary restrictions.