Frankie & Benny's

Reviews for Frankie & Benny's reveal a mixed sentiment regarding the management of food allergies. Some diners reported great experiences with servers who were helpful and knowledgeable about allergens, highlighting their appreciation for gluten-free and dairy-free options. Positive feedback emphasized the attentiveness of staff in accommodating specific dietary needs, such as creating special desserts for those with allergies.

Conversely, another segment of reviews paints a picture of frustration and neglect. A customer detailed an incident where the server appeared annoyed by allergy-related inquiries, illustrating a lack of understanding about gluten-free options, which could be detrimental for those with severe allergies. This customer also recounted a poor service experience overall, with long waits and inattentive staff.

Additional insights include comments about the restaurant's approach to vegan options and the use of a slow-loading allergy app, which could deter patrons from easily accessing necessary information. While some appreciated the variety offered, others noted the inconvenience that arose from a lack of clear labeling and efficient resources for allergy management.

Overall, while there are strong testimonials regarding the restaurant's service for customers with food allergies, the contrasting negative experiences highlight the necessity for consistent training and awareness among staff to ensure a safe and welcoming environment for all diners.