Frankie & Benny's

The reviews of Frankie & Benny's highlight a consistently positive sentiment regarding the restaurant's handling of food allergies. Many patrons commend the attentive staff who actively inquire about allergies upon seating, helping customers feel safe and accommodated. The repeated mention of specific staff members, such as Katie, Molly, Bobby, and Mike, emphasizes the personalized care and expertise offered, significantly enhancing the overall dining experience for those with allergies.

A common theme throughout the reviews is the implementation of a structured allergy awareness program, referred to as the 'Just Ask' campaign. This initiative not only addresses the 14 most common allergens but also fosters an environment where diners feel comfortable disclosing their specific needs, even when they involve less common allergens like beans or raw tomatoes. Reviewers appreciate the willingness of the staff to go above and beyond to ensure the safety and satisfaction of their guests.

Several patrons have expressed deep gratitude for the thoughtful measures taken to prevent cross-contamination and the extensive knowledge demonstrated by the staff regarding the menu's ingredients. This thoroughness has helped alleviate the anxiety often associated with dining out for individuals with food allergies, allowing them to enjoy their meals in a supportive atmosphere.

Overall, diners at Frankie & Benny's feel optimistic about their experiences due to the restaurant's competent handling of allergies. The favorable reviews indicate that many will return, highlighting how effective communication and commitment to safety can significantly enhance customer loyalty.