Miller & Carter Basingstoke

The reviews for Miller & Carter Basingstoke reflect a generally positive sentiment, particularly regarding the handling of food allergies. The first review highlights an exceptional experience where the staff actively inquired about allergies, demonstrating a commitment to customer safety. The manager's proactive approach in warning about the potential cross-contamination of scallops with calamari showcases the restaurant's dedication to providing a safe dining experience for individuals with severe allergies.

In contrast, the second review points out a significant oversight where an allergen (lobster) was mistakenly included in a dish ordered by a diner with an allergy. However, this issue was handled well by the server and management, indicating that while mistakes can happen, the staff is trained to respond effectively and rectify the situation. This suggests a learning curve for the restaurant as it establishes its operations.

Common themes in both reviews include the importance of communication between staff and patrons about allergies, as well as the necessity of staff training to manage these situations proficiently. The first review underscores the value of attentive service when it comes to dietary restrictions, while the second points to the potential for improvement in this area.

Overall, the positive responses indicate that Miller & Carter Basingstoke is striving to create a safe and enjoyable dining experience for guests with food allergies, even if there are some initial challenges to overcome.