Miller & Carter Stratford Avon

The reviews for Miller & Carter Stratford Avon overwhelmingly reflect a positive sentiment regarding their handling of food allergies. Many patrons praised the attentive staff who inquired about dietary needs, ensuring a safe dining experience for those with allergies, particularly coeliac and nut allergies. The restaurant's commitment to allergy management was highlighted by reviewers who felt confident in the staff's training and knowledge about allergens.

A notable theme throughout the reviews is the level of care and communication from the restaurant staff. Customers appreciated how team members proactively checked on their wellbeing and tailored their experiences based on individual needs, especially for diners with severe allergies. The mention of an allergy book further showcased the restaurant's efforts to provide clear and accessible information about food-safe options.

However, there was a significant negative experience reported concerning a severe nut allergy. Despite initial assurances from the waitress regarding a nut-free dessert, a dangerous oversight led to an allergenic ingredient being served. This incident raised serious concerns about the level of training and awareness among staff regarding allergy protocols, indicating a need for improvement in this critical area.

Overall, while the restaurant excels in creating a welcoming atmosphere for customers with food allergies and receiving high praise for their food quality and service, the highlighted incident serves as a cautionary tale, emphasizing the importance of consistent training and adherence to allergy safety measures.