Old Cottage Lisvane

The reviews for Old Cottage Lisvane generally reflect a positive sentiment regarding the restaurant's approach to catering for food allergies. Many diners expressed gratitude for the friendliness and knowledge of the staff, especially in addressing specific dietary needs. Experiences were largely reassuring, contributing to an enjoyable dining experience, particularly for those with gluten allergies. For instance, one reviewer noted the attentive service and availability of gluten-free options, which made them feel comfortable dining out after being diagnosed as coeliac.

However, some reviews highlighted discrepancies in staff knowledge about food allergies. One customer shared a frustrating experience with a dessert inquiry, where a waitress mistakenly conflated lactose intolerance with gluten intolerance, leading to concerns about the overall understanding of allergens among the staff. This inconsistency raises questions about the effectiveness of the restaurant's allergen training and communication protocols, indicating a need for improvement.

Despite these criticisms, several reviewers noted the deliciousness of the main courses and the welcoming atmosphere of the pub. This suggests that while the establishment is doing well in many areas, enhancing the understanding and knowledge of allergies among all staff members could further elevate the dining experience for allergy-sensitive customers. Reinforcing training for all employees, particularly regarding specific allergens, would likely resolve most concerns.

One negative experience mentioned questioned the overall suitability of the pub environment for those with allergies, particularly due to the presence of dogs. Although this review did not focus solely on allergies, it pointed out the potential discomfort for customers with animal allergies, suggesting that the restaurant's pet-friendly policy might not align with the expectations of all diners. Overall, the reviews portray a generally favorable impression of the restaurant's food allergy accommodations, tempered by calls for staff training and consistent practices.