Old Mother Redcap Hotel
Positive dining experience with attentive allergy awareness.
The review highlights an exemplary dining experience, particularly regarding the restaurant's response to a special dietary need. The staff, especially a server named Mel, demonstrated exceptional customer service by thoughtfully addressing a child's food allergy.
Despite running out of a specific topping (marshmallows) that the child wanted, the server took the initiative to provide a suitable alternative in the form of a shortbread biscuit. This not only avoided disappointment for the child but also added to a positive dining atmosphere.
The review indicates that the restaurant staff are aware of food allergies and are willing to go the extra mile to accommodate their guests. This kind of attention to detail is crucial for families dining with food allergies, reflecting a commitment to customer satisfaction and safety.
Overall, the review captures a moment where thoughtful service transformed a potential negative experience into a memorable one, showing that restaurants can make a significant difference in how they handle food allergies.
Find Old Mother Redcap Hotel
Address
Blackburn Rd, Blackburn BB1 3LS, United Kingdom
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Other allergy friendly restaurants in Blackburn. Other allergy friendly restaurants in Burnley.
Allergy Experiences
82 out of 5 stars
Based on 1 review
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Recent reviews
5 out of 5 stars
Posted about 6 years ago on
Important
You should always make your assessments and declare your allergies before ordering.