Pizza Express

The reviews indicate a generally positive sentiment regarding the dining experience at Pizza Express, particularly in the context of food allergies. One reviewer praised the fantastic service provided by Shabba, specifically noting his attentiveness and proactive approach to managing allergy concerns, which significantly enhanced their experience.

However, a common theme in the reviews is the limitation on customization due to allergy protocols. While one reviewer appreciated the consistent quality of food, they expressed disappointment that certain menu items, such as calzones, could not be customized to accommodate their allergy needs. This point emphasizes the balance that restaurants must strike between adhering to allergy safety and providing a flexible dining experience.

Additionally, communication issues were mentioned, with one reviewer noting that they were not informed about unavailable menu items until they were ready to order. This led to frustration and delays in their dining experience, highlighting an area for improvement in customer service, particularly for guests with allergies who may need to make quick decisions.

In summary, while the reviews show that Pizza Express is attentive to allergy management through its staff, the limitations on menu customization and the need for better communication could impact the overall dining experience for those with food allergies.