Shan Shui, Chinese Kitchen
Overall, diners appreciated the attention to food allergies, though experiences varied from excellent service to less favorable food quality.

The reviews for Shan Shui, Chinese Kitchen highlighted a general satisfaction with how the restaurant handled food allergies. Many diners noted that staff proactively inquired about allergies, which made them feel reassured and well taken care of. This attention to customer safety was a recurring theme in the positive reviews, suggesting that the restaurant prioritizes allergy awareness and customer service.
Positive experiences often included detailed advice on allergy-safe dishes, further enhancing the overall dining experience. A specific reviewer praised the hostess for her warm and accommodating approach, creating a comfortable atmosphere for those who may have concerns about dining out with allergies. This level of attentiveness contributed to a pleasant meal, reinforcing the notion that the restaurant values customer health and safety.
However, not all reviews reflected a similarly positive experience. One diner with a celery allergy found that their meal included an unlisted allergen, which raised concerns about the clarity of ingredient information. This highlights a potential area for improvement—ensuring that allergy-related information is clearly communicated, especially for individuals with specific dietary restrictions.
Overall, while the restaurant's proactive approach to managing allergies was well-received, it is essential for them to maintain clear ingredient listings to further enhance safety for guests with food allergies. The balance of good service with detailed ingredient transparency could make Shan Shui a preferred dining destination for individuals managing food allergies.
Find Shan Shui, Chinese Kitchen
Address
Unit 15, Heathrow Airport, Terminal 2, Hounslow TW6 1PA, United Kingdom
Links
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Other allergy friendly restaurants in London Heathrow Airport. Other allergy friendly restaurants in Slough.
Allergy Experiences
65 out of 5 stars
Based on 6 reviews
Review data
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5 star reviews
- 67%
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4 star reviews
- 0%
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3 star reviews
- 33%
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2 star reviews
- 0%
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1 star reviews
- 0%
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Recent reviews
5 out of 5 stars
Posted 3 months ago on
5 out of 5 stars
Posted 7 months ago on
5 out of 5 stars
Posted 8 months ago on
Nuts3 out of 5 stars
Posted over 1 year ago on
5 out of 5 stars
Posted over 1 year ago on
Eggs3 out of 5 stars
Posted over 1 year ago on
CeleryImportant
You should always make your assessments and declare your allergies before ordering.