The Ugly Duckling

The reviews for The Ugly Duckling highlight a positive sentiment among guests with food allergies, underscoring the restaurant's attentive and accommodating staff. Multiple diners noted their experiences with food allergies, particularly regarding a nut and an apple allergy, and mentioned the staff's proactive measures in ensuring their safety. Waitstaff were described as sensitive and diligent, checking ingredients and providing marked menus to indicate safe food options. This level of care has been praised as exemplary, leading to an overall enjoyable dining experience.

However, there were some contrasting experiences reported, particularly after the main dining period. A few reviews indicated a decline in service quality once the initial meal was completed, with diners expressing disappointment over staff attitudes during subsequent drink orders. This inconsistency in service led to feelings of frustration, which somewhat overshadowed the otherwise positive experiences enjoyed during the main meal.

Despite occasional issues with service, the majority feedback focused on the quality of the food and the initial attentive service, solidifying The Ugly Duckling’s reputation as a considerate dining option for those with specific dietary needs. The restaurant's ability to accommodate allergies was frequently highlighted as a strength, showcasing their commitment to guest safety and satisfaction.

In conclusion, while the dining experience at The Ugly Duckling is generally celebrated for its culinary excellence and allergy protocol, some areas of improvement in customer service during busier times have been noted, which could enhance the overall guest experience.